Welcome to CX Collective
Our Proven Paths to Creating Effective CX Infrastructure that Scales
Developing an effective Customer Experience initiative is a journey that takes time, resources and proper planning. Through research and years of experience, our team has created pre-defined programs that satisfy most CX principles. Pre-defined programs are customized to meet your individual needs, or retain us to help you scale as needed.
1. SELECT THE OPTION THAT FITS YOUR NEEDS
Launch
Solutions for Start-ups
For new businesses, customer experience plays a major role in early success. However, knowing where to begin is often a major challenge. Our team will help you build a customer experience operation from the ground up. We'll work with you to develop policies and processes, train your employees, and implement systems that will help you scale as you grow.
Scale
Solutions for Scale-Ups
For many companies, Customer Experience (CX) is becoming the key differentiator in the market. To ensure that your business is providing the best possible customer experience, we'll conduct an audit of your current CX function. We'll analyze your people, processes and technology. In the end you'll get a roadmap you can implement with or without us.
Build
Solutions for Support Tool Implementation
Prepare your customer experience strategy for an exciting leap forward! We have the ability to construct your Help Desk, Knowledge Base, and Self Serve Strategy. This will not only boost performance efficiency and reduce costs, but also minimize the need for additional personnel to support your customers.
2. SELECT YOUR LEVEL OF SERVICE
PACED SOLUTIONS
Get the most out of your services with our flexible retainer. We offer a set number of hours each month that help you achieve all your goals over time.
The time is yours and our goal is to use each hour up to the minute for you, as hours don't rollover and renew on a monthly basis. More hours can be acquired as needed, based on availability.
ACCELERATED SOLUTIONS
Our accelerated services are designed for companies who need reliable and speedy delivery.
We’re here to help you with estimated timelines that fit around any specific dates for your new product launch or beta tests - so you can focus on what matters most!