Press & Media

CX Collective's award-winning work is making waves & headlines.

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9.18.23

Canvas Rebel

Stories & Insights: Meet Ty Givens

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6.28.23

CSAT.AI

Reputation Inflation: The Problem With Fake Star Ratings

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6.14.23

Tech People

How to Build CX into Your Startup

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4.7.23

Limitless

Ty Givens Reveals 3 Proven Ways to Increase Client Satisfaction

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3.15.23

Time Business News

The Importance of Customer Experience

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3.6.23

Market Watch

The Team Behind the Transformation of Customer Experience

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3.4.23

Digital Journal

The Power of A Hands-On Customer Experience Strategy

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3.2.23

LA Weekly

Ten Influential Coaching & Consulting Leaders

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11.21.22

Voyage LA

Community Highlights: Meet Ty Givens of CX Collective

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6.9.21

Help Desk Migration

CX Expert Roundup: How to Improve Customer Experience

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10.5.22

Digital Journal

CX Collective Emphasizes Its Focus on Customer Experiences

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10.4.22

Yahoo!

CX Collective Emphasizes Its Focus on Customer Experiences

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4.15.21

Shout Out LA

Meet Ty Givens | Founder and CEO of The Workforce Pro

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11.20.20

Glossy

How better CX practices can make a beauty company more inclusive

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10.6.20

The 30 Min CMO

How to Build a Kickass Customer Service Experience

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9.28.20

CMS Wire

Meeting Customer Needs This Holiday Season

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8.13.20

Unseen Unknown

The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service

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6.30.20

Glossy

Clean color brand Kosas leans further into personal care

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3.13.20

Newswatch

Contact Center – How to Do it Right with The Workforce Pro

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2.6.20

Navedas

A Chat about QA Tools and Process

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1.30.20

Navedas

QA Challenges: A Philosophical Approach

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4.17.19

Forbes

Customers Who Have Excellent Experiences With Brands Spend 140% More

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4.16.19

Clutch (by way of Smart Customer Service)

Nearly 90 Percent of People Prefer Speaking to Live Customer Service Agents

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3.8.19

Tech Funnel

Women’s History Month Interview Series with Ty Givens, CEO/Founder, The WorkForce Pro

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9.5.17

Call Minor

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

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