Welcome, nice to e-meet you!
I'm Ty Givens and I help Customer Support operate efficiently.
I'm currently founder and CEO of CX Collective. For years I was hired to “mature” CX teams once a certain level of success was achieved. Creating unique and effective experiences is my passion, but I wanted to take a proactive approach to CX success.
I took my talents on the road in 2016 and built a company with the capacity to serve multiple clients simultaneously. I now work with both startups and scaling businesses to develop strategies that solve problems, streamline processes and create memorable experiences for the consumer. ā
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ABOUT CX COLLECTIVE
CX Collective provides cutting-edge tech and know-how to help businesses deliver an unforgettable customer experience.
CX Collective is here to support your Support Teams. When I was building and scaling CX teams, I wished I had a reliable team to turn to for assistance — experts with proven know-how that I could trust. I didn't want cookie-cutter solutions; I wanted tailored services that would help me achieve my goals. That's when I realized such a team didn't exist, so I created it.
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We began as The Workforce Pro in 2016 and rebranded as CX Collective in 2022. To date, we have assisted over 50 companies in building and scaling their CX teams, by creating or refining processes, implementing technology, and training front-line teams to adapt to change.
Podcasts and Interviews
Launch Customer Service with us
Building a Customer Support Team can be a challenge, but with the right expertise it's possible to build a team that can grow and scale.
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Launch provides startups with the ultimate solution for building successful customer support teams and strategies to maximize customer satisfaction and revenue.
Set up or Migrate your Help Desk with Us
We are leaders in customer service who have first-hand experience in implementing, using and maintaining Help Desks. Unlock the many features of your Help Desk with CX Collective.
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We offer a comprehensive service to help smoothly transition your Help Desk and provide ongoing support. Our process is designed to minimize complexity and ensure your team's comfort with the new Help Desk system.
Scale a Customer Service Team with us
Shifting focus for Customer Service is similar to turning a cruise ship, not a speed boat. It takes time, but with the right resources and expertise, it is achievable.
Scale offers companies undergoing evolution, maturation, or modernization the best solution to pivot the customer experience, leading to improved customer satisfaction, higher employee retention, and increased revenue.
Get Help Desk Support with Us
With dozens of Help Desk build outs under our belt, we understand the importance of getting the help you need when it counts. That's why we're introducing our exclusive Maintenance service for our clients - so you can get the help you need when you need it.
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Say goodbye to long wait times, inexperienced support, and unhelpful knowledge base articles.
We believe all companies should be able to use customer experience as a differentiator.
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