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Welcome, nice to e-meet you!

I'm Ty Givens and I help Customer Support operate efficiently.

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I'm currently founder and CEO of CX Collective. For years I was hired to “mature” CX teams once a certain level of success was achieved. Creating unique and effective experiences is my passion, but I wanted to take a proactive approach to CX success.

 

I took my talents on the road in 2016 and built a company with the capacity to serve multiple clients simultaneously. I now work with both startups and scaling businesses to develop strategies that solve problems, streamline processes and create memorable experiences for the consumer. ā€‹

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AS SEEN IN

ABOUT CX COLLECTIVE

CX Collective provides cutting-edge tech and know-how to help businesses deliver an unforgettable customer experience.

CX Collective is here to support your Support Teams. When I was building and scaling CX teams, I wished I had a reliable team to turn to for assistance — experts with proven know-how that I could trust. I didn't want cookie-cutter solutions; I wanted tailored services that would help me achieve my goals. That's when I realized such a team didn't exist, so I created it.

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We began as The Workforce Pro in 2016 and rebranded as CX Collective in 2022. To date, we have assisted over 50 companies in building and scaling their CX teams, by creating or refining processes, implementing technology, and training front-line teams to adapt to change.

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Podcasts and Interviews

CXC Leaders You Should Know 003: Ben Rosenberg
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CXC Leaders You Should Know 003: Ben Rosenberg

Join us as we put the spotlight on the brilliant minds making waves in the CX community, providing listeners with unparalleled access to vetted leadership and industry insights. Learn how top CX operations are run across different companies and draw inspiration from the successes and experiences of others. Ben Rosenberg is a customer experience executive with more than a decade of leadership experience in helping companies improve customer expansion, retention, and satisfaction strategies. Currently Ben is the Senior Director of Customer Support and Enablement at ChurnZero. Prior to ChurnZero, Ben served as Vice president of Sender Experience at Sendoso, which included oversight of Customer Success, Operations, Implementation, Support, Professional services; Vice President of Customer Support at Ease and WAG! Labs; and Head of Customer Care at Zenefits. - Broad range of experience across all post-sale functions - Lead teams of many sizes including global teams, in house and outsourced - Heavily data driven and operational-minded in his approach - Passionate about coaching and mentoring CX leaders, and also spent time in formal consultant roles. https://www.linkedin.com/in/%E2%9C%A8... šŸ—£ļøBe a guest: interviews@cxcollective.com #zendesk #cxcollective #customerservice #customerexperience #beta #customerservicetips #contactcenter #callcenter #callcenterservices #interviews #bestpractices Time Stamps 00:40 - What is your background in CX? 09:49 - What do you think about employees growing with a startup?15:28 - Have you ever been in a situation where you felt like you could do your managerā€™s role because they didnā€™t know the ins and outs of your role? 19:01 - What is your role? What is the size of your team? And what is a typical week like for you? 25:21- What does it mean to have a senior manager title? 34:40 - What advice would you give to someone who wants to have your role?

Initiatives that save you time, money & provide your customers with a superior experience.

Wow your customers early & often with proven solutions built by our team of experts. We offer hands on customer experience consulting.

Launch Customer Service with us

Building a Customer Support Team can be a challenge, but with the right expertise it's possible to build a team that can grow and scale.

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Launch provides startups with the ultimate solution for building successful customer support teams and strategies to maximize customer satisfaction and revenue.

Set up or Migrate your Help Desk with Us

We are leaders in customer service who have first-hand experience in implementing, using and maintaining Help Desks. Unlock the many features of your Help Desk with CX Collective.  

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We offer a comprehensive service to help smoothly transition your Help Desk and provide ongoing support. Our process is designed to minimize complexity and ensure your team's comfort with the new Help Desk system. 

Scale a Customer Service Team with us

Shifting focus for Customer Service is similar to turning a cruise ship, not a speed boat. It takes time, but with the right resources and expertise, it is achievable.


Scale offers companies undergoing evolution, maturation, or modernization the best solution to pivot the customer experience, leading to improved customer satisfaction, higher employee retention, and increased revenue.

Get Help Desk Support with Us

With dozens of Help Desk build outs under our belt, we understand the importance of getting the help you need when it counts. That's why we're introducing our exclusive Maintenance service for our clients - so you can get the help you need when you need it.

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Say goodbye to long wait times, inexperienced support, and unhelpful knowledge base articles.

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We believe all companies should be able to use customer experience as a differentiator.

SOME OF OUR CLIENTS INCLUDE

CLIENT TESTIMONIALS

Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support.

Parsa

Freddie

The client consistently experiences growth during the process. The Workforce Pro's training has led to the client's development and ability to manage more volume in less time. The team resolves all issues quickly and communication is excellent. 

Andrea

Wig Studio 1

The Workforce Pro developed a new help center that reduced the company's tickets by 30%. Automations also lowered their response time by two hours. The partners used Wrike for project management and maintained an intuitive workflow.

Cadogan

Cadogan

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